Meet the Team
Technology & Engineering
Ian Clucas – Deputy CIO
Leads and manages the performance of the Interweave team.
Key Responsibilities:
- Co-ordinate and direct team activities and initiatives
- Develop and manage the Interweave Strategy
- Provide reports and recommendations to the Interweave Management Board
- Represent Interweave on appropriate regional and national boards
- Manage senior responsibilities such as budget, supplier relations and contracts
Sophie Lowsley – Architect
Oversees the architecture of the Interweave product stack, ensuring adherence to best practice and standards.
Key Responsibilities:
- Technical Lead and subject matter expert of the Interweave Product Stack, providing support and advice to stakeholders on how to use and integrate
- Provide support with product design processes to ensure we develop in line with standards
- Provide assurance that partners meet specified requirements when onboarding as providers or consumers
- Responsible for the infrastructure being reliable, secure and cost effective
Chintan Chokshi – Data Service Manager
Delivers and maintains an effective data service for the Interweave platform.
Key Responsibilities:
- Collaborate with partners to define data strategy, identify data requirements, and establish Interweave Data Standards
- Oversee data integration and transformation projects from multiple sources, ensuring consistency and accuracy across systems
- Work with vendors and product team to troubleshoot and identify requirements for development
- Work with partners to make the best use of their data and informational assets for the benefit of their service and the wider Shared Care Record
Natalee Pearson – Data Engineer
Ensures data flowing through the exchange is accurate, high quality and adheres to standards.
Key Responsibilities:
- Advise stakeholders regarding FHIR data standards and aid overall conformance towards national standards
- Devise and maintain tooling which aids provisioning organisations with their data transformation projects
- Advise on and approve user acceptance testing
- Assist with creating and maintaining data standards
Stuart Vinton – Senior Integration Engineer
Designs and delivers integration solutions which meet organisational requirements to provide data to the Interweave platform.
Key Responsibilities:
- Understand and document the integration requirements of an organisation, providing designs, recommendations and advice on the best-fit systems
- Build and maintain interfaces between different messaging structures and related applications using the appropriate technology
- Create and maintain technical integration documentation
- Ensure high quality data is being provided to the exchange, formatted to the required standards
Service & Product Management
Stephanie Joy – Service Manager
Oversee the delivery of support to ensure high levels of performance, operational efficiency and productivity.
- Lead and manage day-to-day operations of the Interweave Service Desk, ensuring adherence to ITIL practices
- Handle escalated service issues, ensuring quick resolution and building reliability through RCA/PIR
- Proactively monitor services and manage events, ensuring SLAs and contractual obligations with suppliers are met
- Provide regular KPI reports, administer ITSM platform integration, and drive continuous service improvements for enhanced delivery and user satisfaction
Marc Baulk – Product Manager
Drives the development and execution of the Interweave roadmap, ensuring strategic priorities are translated into effective delivery.
Key Responsibilities:
- Shape the development roadmap, working with internal stakeholders and partners to assess strategic objectives
- Manage the end-to-end development life cycle in collaboration with external technology partners
- Manage the user centred design function
- Coordinate cross-functional activities required for product launch
Nikhila Annapureddy – Test Engineer
Ensures quality and the successful delivery of a product through effective testing processes.
Key Responsibilities:
- Collaborate with partners to define the testing strategy, ensuring is aligns with business objectives and promotes consistency. Providing detailed test reports and overall quality status. .
- Identify testing needs, scope, and approach to ensure comprehensive test coverage.
- Develop and maintain detailed test plans and cases based on product requirements and specifications.
- Identify, report, and track bugs, defects, or inconsistencies within the product, working closely with developers to diagnose root causes and resolve
Service Desk Analysts
Working with the Service Manager to provide delivery of support.
- Provide 1st and 2nd line support, diagnose and resolve incidents, escalating complex issues to 3rd line and external support
- Manage service request fulfilment, log and prioritise incidents and requests in the ITSM system and track SLA/KPI targets
- Communicate effectively with users, maintain and update knowledge resources and contribute to continuous improvement
- Support supplier relationship management, ensure Service Desk availability, and enhance efficiency and customer satisfaction
Programme & Project Management
Hollie Harrison – Programme Manager
Supporting partners in the delivery of projects to implement and grow the Shared Care Record in their region.
Key Responsibilities:
- Work closely with partners to ensure positive programme development
- Manage the PMO to deliver multiple projects both internally and in line with partner programmes
- Develop and maintain onboarding processes, procedures and associated SOPs
- Represent Interweave on appropriate partner governance boards, providing progress reports to Programme and Delivery Boards
Adam Brown – Senior Project Manager
Supporting the delivery of projects – with a focus on West Yorkshire, South Yorkshire and the Population Health Management solution.
Key responsibilities:
- Work with our partners and stakeholders to ensure all projects and expectations are managed
- Connect consuming organisations in West Yorkshire to the shared care record – ensuring the assurance process is followed and timescales are adhered to
- Provide advice and support, ensuring any blockers to project delivery are addressed
- Analyse data and information to identify options for service improvement and sharing of best practice
Melanie Johnson – Senior Project Manager
Supporting the delivery of projects – with a focus on Humber and North Yorkshire, Wayfinder and Care Planning.
Key responsibilities:
- Manage end-to-end delivery of projects, ensuring they connect to the shared care record in a timely and safe manner
- Support organisations with the assurance process, ensuring approvals are provided
- Create project/programme artifacts such as Project Plans, Action Logs, Risk Logs, Stakeholder RACI Matrices
- Work with data to maintain a current and accurate record of Data Provision information
Lucie Standing – Project Officer
Supporting the delivery of projects – with a focus on onboarding consumer organisations to the shared cared record
Key responsibilities:
- Assisting in updating SOPs to ensure they are aligned with any changes to our processes and procedures
- Managing the delivery process of connecting consumer organisations to the shared cared record in an efficient and timely manner
- Supporting the project management office with connecting provider organisations to the shared cared record
- Supporting organisations through assurance processes by managing documentation, ensuring they reach the right people for review and approval
Clinical Safety & Information Governance
Paul Warwick – Clinical Safety Officer
Ensuring a ‘clinical lens’ is applied to product risk management.
Key Responsibilities:
- Work collaboratively with CSOs within partner organisations, supporting them on their journey to clinical safety and compliance
- Optimise and maintain the Clinical Risk Management (CRM) process in accordance with appropriate national standards
- Evaluate and test the product as it develops, assessing the impact on clinical areas in support of clinical safety, this includes producing and updating safety case reports, risk and hazards logs
- Report, investigate, analyse and resolve clinical safety incidents, ensuring that this translates into learning that will reduce the potential harm
Suzi Hinman – Information Governance Advisor
Providing Information Governance (IG) advice and support in the management and protection of sensitive data.
Key Responsibilities:
- Identify best practice, providing recommendations and working closely with partners to ensure IG is not a blocker for delivery
- Develop, implement and review Information Governance policies and procedures
- Undertake due diligence such as carrying out Data Protection Impact Assessments
- Develop and review IG documentation, such as Information Sharing Agreements and Data Processing Agreements, to enable organisations to connect to the shared care record
Marketing & Communications
Loren Hakeney – Digital Transformation Communications Lead
Leading all marketing and communications activities within the programme and providing communications support to our partners.
Key responsibilities:
- Lead Communications Team involvement in digital projects
- Produce and deliver our communications strategy
- Coordinate press and media activity
- Develop the Interweave brand and marketing resources
Georgia Willey – Digital Communications Officer
Overseeing the management of our websites and assisting in all digital marketing and communications initiatives.
Key Responsibilities:
- Support the delivery of the communications strategy
- Manage and optimise website content
- Monitor and analyse website and social media performance metrics, providing actionable insights for improvement
