News & Blog
LLR Care Record Receives Praise From User Survey
The Interweave team were pleased to hear some recent praise on the benefits of shared care records coming in from the Leicester, Leicestershire and Rutland (LLR) Care Record. Wide-ranging user surveys of the LLR Care Record have been carried out in partner organisations, revealing a range of benefits for staff in supporting the care of individuals.
Hundreds of staff across LLR took part in the surveys, using the survey tool Mentimeter, to assess colleagues’ opinions of using the LLR Care Record.
Staff were surveyed from adult social care departments in Leicester City Council and Leicestershire County Council and from community health services in Leicestershire Partnership NHS Trust.
A number of themes were highlighted, among them, that the enhanced visibility of people’s health and care records was reducing the need for staff to phone around for information, supporting more joined up co-ordinated working. Staff also said that the more efficient way of working was leading to improved care for individuals, quicker responses and safety improvements.
Through Interweave, the LLR Care Record is joining up people’s health and care records across the NHS and local authorities. It means information recorded about someone’s health and care such as illnesses, treatments and hospital admissions can be accessed by different people who are directly involved in their care. Hospitals, GPs and other health and care workers have always tended to have separate records – the LLR Care Record allows the data from these to be seen in one place.
Examples of survey feedback included:
“Enabled me to get accurate information required to support continuing health care checklists, without the lengthy time required to access via phone calls to GP and other health professionals involved.”
“Having all the information all together helps save valuable time having to source the information from different places or having to wait on the phone for ages.”
“Assisted me in making the most appropriate recommendations. This increased service user independence, whilst maintaining privacy and dignity and increased their mental wellbeing.”
“We found out that the patient was at a hospital appointment so we didn’t need to call emergency services to try to break into the patient’s home.”
Sandra Taylor, LLR Care Record benefits and change manager, said: “We are very grateful to all users of the LLR Care Record who took the time to complete the survey. Their feedback has given us confidence that we are on the right track and also given us pointers for where we can concentrate efforts in the future in making it even more helpful to staff, and thereby, enhancing the co-ordination and quality of care for local people.”
A total of 20,000 staff in LLR health and care providers and East Midlands Ambulance Service (EMAS) have access to the LLR Care Record for direct patient care. It has been rolled out across adult social care in Leicester City Council, Leicestershire County Council and Rutland County Council, and rollout is progressing in Leicestershire Partnership Trust, University Hospitals of Leicester, Patient Care Locally CIC, GP practices (Forest House, Ibstock, Inclusion Healthcare and Assist), LOROS hospice and community pharmacies.
Lee Rickles, Chief Information Officer at Interweave, said, “Feedback on our products is vitally important in supporting our work on user-centred design and we were delighted to receive such high commendation.”