News & Blog
City of York Utilisation Report for 2025/2026 Published With User Feedback
A deep dive into feedback from staff at City of York Council has provided valuable insights into how the Yorkshire and Humber Care Record (YHCR) is making a real difference to its users.
In a newly published report, user perspectives on benefits, challenges and their suggestions for further improvement have all been captured. In doing so, the report provides valuable insights into how the platform is being used in practice and highlights areas where continued development could further enhance its impact across health and social care services.
Providing a wealth of information the report highlights four key areas where the most improvement can be seen through using the YHCR:
- More meaningful interactions with patients thanks to more time listening
- Quicker care pathways and decision-making
- More time to provide care, allowing for more appointments to be made
- Accuracy of the information, and all in one place
Rochelle Featherstone, Digital Transformation Delivery Lead, Humber and North Yorkshire ICB, said “Collaborating with City of York and hearing their real-world experiences of the YHCR has been hugely insightful. What resonated most was staff describing how the YHCR allows them to genuinely be present with the people they care for no longer data-chasing vital information.
When a social worker or occupational therapist can walk into a home already aware of someone’s diagnoses, medication encounters or conditions, that’s where digital truly transforms outcomes. It enables more meaningful conversations and prevents people from having to retell their stories. The ability to surface vital information such as End-of-Life care plans sensitively, at exactly the right moment, shapes how staff approach a conversation, plan interventions, and ultimately, deliver more informed care.
Working with organisations like City of York is invaluable. Honest, practical user feedback like this guides the Shared Care Record in the right direction. It keeps us grounded in the realities of frontline practice and reminds us that every improvement we make directly supports safer, better and more compassionate care across our region.”